FAQs

Yes, our reception is prepared to help you out with anything 24 hours every day of the year. Our professional receptionists are ready to answer any question!
Our official check-in time is 3 PM but do not hesitate to arrive any time. You can easily keep your suitcases in our luggage room and start exploring Prague! If you would leave us your number we will call you as soon as the room is all set up.
Our official check-out time is 11 AM but once again – you can leave your luggage with us as long as you need to enjoy few last sips of Prague magic before your departure.
Our total price includes all room set up, continental breakfast served on your floor, daily housekeeping, taxes, welcome drink and bathroom accessories (towels, hygienic supplies, bathrobe and slippers).
All our rooms are ensuite with one bathroom and one toilet.

Most of the rooms are furnished with a shower and our two-bedrooms apartment and junior suites are equipped with a bathtub. In each room there are towels, bathrobes, slippers, soap, shower gel, shampoo, body lotion and hair dryers.
The mighty Czech Koruna (or “crown”) or the even mightier Euro (at our current in-house exchange rate) are both accepted, as are credit/debit cards.
In a word, yes. We use an in-house exchange rate. Please inquire at reception for more information. This service is available as long as the receptionist has sufficient currency.
During national holidays or world wide celebrations (New Year’s Eve, Easter etc.) there are special conditions about minimum amount of nights and we are always informing about such on our homepage. You can as well contact us on our email address: info@thenicholashotel.com.
Yes. If you require a letter of confirmation of your reservation with our official stamp and signature in order to apply for a visa, please allow up to 3 days for us to prepare this document. There is a non-refundable processing fee of 300 CZK and we require full non-refundable prepayment of your reservation. These payments are non-refundable in all circumstances. Please also note that we can only send these letters as a .pdf attachment via email.
To find out whether you need a visa to visit the Czech Republic you can visit this website: Ministry of Foreign Affairs of the Czech Republic
Yes! We provide guests with a free customized map of Prague full of great helpful information and recommendations for our favorite places to eat, shop, sight-see, and more!
When taking a cab in Prague, we strongly recommend phoning a reputable taxi company (e.g. AAA or CityTaxi), If possible, avoid hailing a cab on the street. You can also ask the reception, Nicholas Hotel has a Taxi pick up point just across the street. Before the journey, request a printed receipt and make sure the driver sets the meter to zero. And, of course, it’s always a good idea to carry small bills and be discreet with your belongings.
As we are situated right in the heart of historical Prague and everything is bit expensive we would suggest parking here. The price is great and there is a direct tram to our hotel, just catch the tram 12 or 20 and stop at Malostranské Náměstí. We advise you to leave your luggage on reception before parking so you can start enjoying Prague as soon as you exit your car. Check-in to the room can be done anytime!
There are heaps of ways! Follow us on Twitter, "like" us on Facebook, leave a review on TripAdvisor…and our favourite way : come back visit us. us.